What you can expect when you contact Ampleforth Abbey Trust:
- As soon as you make contact with our safeguarding team you will be offered a conversation either in person, by telephone or by video-call at a time to suit you and with your choice of trained personnel.
- We will clearly explain to you the assistance that can be provided by our safeguarding team.
- We will tell you that all allegations of abuse must be reported to the statutory authorities, but we will explain to you how you remain in control, for example your choices in who you wish to speak to.
- We will let you know at the beginning of our conversation what information we will share and with whom, as well as what information we may share with others during the course of the safeguarding process. We have legal obligations under data protection to other individuals involved in the safeguarding process. We also have a responsibility to share information with statutory agencies (such as the police and the Safeguarding Children’s Partnership) with our insurers, legal advisers, and with the Charity Commission.
- The Trust will work with the you to find the right outcome for you. In instances where this outcome cannot be achieved, we will work with you to try to find a suitable alternative.
- Prior to the closing of the process your express wishes will determine any further contact between us.
- You will be invited to comment, if you wish to, and at any time, on the quality of the support you have received from the safeguarding team. This information will be used to improve the quality of our response and commitment.
- As part of the oversight of ongoing casework, reports to our Safeguarding Committee will include anonymised details of the support offered to individual Survivors and overall Survivor feedback to identify any emerging themes or improvements needed.
- You will be informed of our complaint’s procedure.
- Any issues raised by you in respect of concerns about national policies will be raised with Catholic Safeguarding Standards Agency and any other relevant agencies on your behalf.
- Your perspective on your involvement with us will form part of the annual safeguarding report to Trustees.
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